AI Phone Agent

Never miss a call. Even at 2 AM.

An AI voice agent that picks up when you can't. Answers questions, books appointments, takes messages — and emails you a transcript of every call.

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How it works

1

Patient calls

A patient calls your practice outside office hours (or when your staff is busy). The AI phone agent picks up instantly.

2

AI answers

The agent greets by name ('Thank you for calling Smile Dental!'), understands the question, and gives accurate answers based on your practice info.

3

Books appointment

If the patient wants to schedule, the agent checks your real calendar availability and books the slot. No human needed.

4

You get a transcript

Within minutes, you receive an email with the full call transcript, patient name, phone number, and what was discussed.

Everything your front desk does — at 2 AM.

Natural-sounding voice

Not a robotic IVR. A conversational AI that sounds like a real receptionist. Patients often don't realize it's AI.

Books appointments end-to-end

Checks your Google Calendar, finds open slots, books confirmed appointments. Sends confirmation to both you and the patient.

Email transcripts

Every call is transcribed and emailed to you within 5 minutes. Full conversation, caller ID, and summary.

Routes urgent calls

If a patient says 'emergency' or 'pain', the agent immediately transfers to your personal phone. You set the rules.

Custom greeting & personality

Your practice name, your tone, your hours. The agent introduces itself exactly how you want.

Business hours awareness

Knows when you're open vs closed. During hours: takes messages. After hours: handles everything autonomously.

Tuesday, 2:17 AM. Your phone rings.

AI Agent
Thank you for calling Riverside Dental. How can I help you tonight?
Patient
Hi, I have really bad tooth pain. Can I get an appointment tomorrow?
AI Agent
I'm sorry to hear that. Let me check our availability for tomorrow... I have a 9:00 AM slot with Dr. Johnson. Would that work?
Patient
Yes, 9 AM is perfect.
AI Agent
Done! You're booked for 9:00 AM tomorrow with Dr. Johnson. You'll receive a confirmation text shortly. Is there anything else I can help with?
→ Appointment booked. Transcript emailed. Patient taken care of. You slept through it.

Want to hear a demo?

Email us and we'll set up a 60-second demo call to your phone. You'll see exactly what your patients would experience.

Email geri@smartflowdev.com